Countdown to 2011 Championships

Please note that the latest time to purchase this is 2 weeks before the day you attend. After that, we cannot accept any more bookings.

Due to the Financial Services Authority (FSA) regulations, which came into force on 15th January 2005, we are no longer allowed to offer our customers “Insurance”.

With effect from 15th January 2005 our standard Terms and Conditions offer “No Refunds” (see clause 21 of our Terms and Conditions). We can however offer the customer a full refund if the event is cancelled or postponed, upon payment of an additional charge to invoke our Cancellation Protection Terms and Conditions (see attached).

Our Wimbledon Championships Cancellation Protection offers a 100% refund of client package, if:

• there is less than 60 minutes tennis per day played due to inclement weather
• the event is cancelled or postponed for reasons listed in our terms and conditions
• the event is cancelled or postponed due to an Act or Threat of Terrorism as detailed in our terms & conditions.

Please note that the Cancellation Protection does not include travel to and from the UK or loss of personal effects or hotel stay, which would normally be covered through your travel policy arranged with your travel agent. Keith Prowse strongly advises clients to get their own personal travel protection.

Should you choose not to protect the whole package as above, then in the event of less than one hour’s play you will be covered by the Official Wimbledon Wet Weather policy detailed on your match tickets.

Please note that we have no control whatsoever over decisions made by The All England Lawn Tennis Club, as to scheduling of matches either on the day, or deferred to another day, and therefore cannot be held responsible for any liability arising from their decisions.

If there is any play on Monday 4th July and days following, admission will be via the turnstiles on a first come, first served basis. Sunday, 3rd July tickets will not be valid on Monday 4th July. Full details of the Order of Play and entrance conditions will be announced by the Club at the earliest opportunity.

Terms and Conditions in Lieu of Clause 8.1 of Keith Prowse standard Terms and Conditions

Terms and Conditions

Section 1 Event Cancellation
To reimburse the Customer for their loss, up to but not exceeding the Total Package Cost paid by them to Compass Contract Services (UK) Limited, trading as Keith Prowse, Peter Parfitt Leisure or Langston Scott (hereinafter referred to as Compass) in connection with the booking for the performance(s) or event(s). This reimbursement will apply as a direct consequence of the Cancellation, Abandonment, Postponement, Interruption or Relocation of any or all protected performance(s) or event(s) due to any cause which is beyond the control of the Customer and occurs during the Period of Protection and which is not excluded elsewhere.

Section 2 Inability to Attend
This protection extends to reimburse the Customer for their loss sustained in respect of the Total Package Cost paid, pro rata per capita to the number of Protected Persons, should two or more Protected Persons fail to arrive at the Venue on the scheduled day of the performance(s) or event(s) as a direct consequence of, or attributable to the accidental damage to the vehicle in which the Protected Person(s) is travelling; or the Death of the Protected Person(s) or their spouse(s) or child(ren) during the Period of Protection.

Exclusions:
This protection does not cover against any Cancellation, Abandonment, Postponement, Interruption or Relocation directly or indirectly in consequence of

1. Financial Causes which term shall include by way of example but not limited to:
   (a) Financial failure of the event
   (b) The insolvency or financial default of any person, firm or corporation whether a party to this agreement or otherwise
   (c) Lack of sales or shortage of receipts
   (d) Variation in the rate of exchange or stability of any currency
   
2. Lack of Support which term shall include by way of example but not limited to:
   (a) Lack or inadequate response or support, or withdrawal of support by sponsors or financial supporters
   (b) Lack or inadequate attendance at the protected event
   
3. (a) Ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel
   (b) The radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof
   
4. War, invasion, acts of foreign enemies (whether war be declared or not), civil war, rebellion, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction or damage to property by or under the order of any government or public or local authority.
   
5. Biological or Chemical Incidents.
   
6. Any Communicable Disease including Severe Acute Respiratory Syndrome ( SARS).
   
7. National Mourning.
   
8. Any circumstances existing or prevailing on or before the commencement date of this Protection.
   
9. The non-appearance of any individual artist, performer, player or participant.
   
10. Terrorism, except an Act of Terrorism or Threat of Terrorism, as defined herein.
    
11. Lack of care, diligence or prudent behaviour, the result of which would increase the risk, and/or likelihood of a loss, hereunder
    
12. Any work being carried out by builders or other contractors which renders the Venue or its facilities unusable in whole or in part, unless such work is unknown at the inception of this Cancellation Protection or at the time of making the booking whichever is the later.
    
13. Any fraud, misrepresentation or concealment.
    
14. Civil commotion assuming the proportions of or amounting to a popular uprising, riot, martial law or the act of any lawfully constituted authority in the furtherance of maintaining public order.
    
15. Seizure or destruction under quarantine or customs regulations, confiscation, nationalisation or requisition or destruction of or damage to property, by or under the order of any government or public or local authority, or the handling of contraband or the engaging in illicit trade or transportation.
    
16. The operation of any statute or law providing for compulsory national service.
    
17. Any order for repatriation, internment, imprisonment, deportation or the refusal of permit to enter any country where the Event(s) is to be held which is the subject of this Cancellation Protection.
    
18. See page and/or pollution and/or contamination unless it is discovered during the period of this Cancellation Protection and is a direct cause of a loss hereunder.
    
19. There shall be no Protection in force once a (cricket) match has declared a winner

Definitions:

“Customer” is defined “as the purchaser of a corporate hospitality package from Compass.”
“Total Package Cost” means “the gross package cost paid by the Customer (excluding any charges for varying standard contract), less any refunds allowed following Cancellation, Abandonment, Postponement, Interruption or Relocation.”
“Act of Terrorism” means “an unlawful act, including but limited to the use of force or violence and/ or threat thereof, of any persons or group(s) of persons, whether acting alone or on behalf of or in connection with any organisation(s) or government(s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public, in fear.”
“Threat of Terrorism” means “ the written advice that it is unsafe for the specified Event(s) to start or complete. Written advice is only acceptable if received from the host Government or officials representing the Government in State security and/or the Local Authority in whose area the Venue is located, though expressly only following official written warnings to the Local Authority from State security services including police authorities linked to State security.”
“Cancellation” means “the inability to proceed with any or all of the performance(s) or event(s)”
“Abandonment” means “the inability to complete any or all of the performance(s) or event(s) once commenced, subject to the Protection ceasing as per the following schedule.

(a) Horse Race Meetings Upon the completion of three races on the day or the commencement of the feature race of the day between 1st March and 31st October.
(b) Cricket Matches After an aggregate of 15 overs bowled which should occur prior to 18:00 hours for a day match and 21:00 hours for a day/night match.
(c) Tennis Tournaments After an aggregate of 60 minutes play.
(d) Golf Tournaments Upon the completion of 30% of the scheduled days play
(e) Soccer Matches Upon the kick off of the second half of the match
(f) Rugby Matches Upon the kick off of the second half of the match
(g) Motor racing Grand Prix After the completion of 15 laps
(h) Polo Matches Upon the start of the third chukka
(i) Concerts Upon the commencement of the feature performance
(j) Theatrical performances Upon the commencement of the performance
(k) Air Shows Upon the commencement of the air displays
(l) Activity days Upon the completion of 30% of the scheduled day
(m) Helicopter transfers to events Upon the arrival at the event
(n) Incentive days Upon the completion of 30% of the scheduled day
(o) Golf Days Upon the individual teeing-off time”

“Postponement” means the unavoidable deferment of any or all of the performance(s) or event(s) to another time.

“Interruption” means the inabiltiy to keep open the whole or any part of the performance(s) or event(s) after opening, followed by the reopening thereof

“Relocation” means the unavoidable removal of the performance(s) or event(s) to another Venue

“Venue” means “the place(s) where the performance(s) or event(s) is to be held.”

“Protection” means “the agreement by Compass to refund the Total Package Cost under the terms detailed in this document.”

“Protected Persons” means “the persons for whom a corporate hospitality package has been bought by the Customer, who will attend the event(s) as part of the Customers party.

“Period of Protection” means the take-up date and the protected performance(s) or event(s) finish dates to which this Protection applies


Conditions and Warranties:

1. The Protected customer shall use due diligence and as reasonably practicable avoid or diminish any loss herein covered.
   
2. There shall be no cancellation of this Protection.
   
3. Any fraud or concealment of information in connection with this Protection or in the making of a refund shall render all refunds hereunder forfeit.
   
4. This Protection shall be governed by the Laws of England whose Courts shall have jurisdiction in any dispute arising hereunder.
   
5. All enquiries should be addressed to Compass Contract Services (UK) Limited, Elvin House, Stadium Way, Wembley, Middlesex HA9 0DW.

Refund Procedure:

1. Upon the discovery of any event likely to give rise to a refund under this Protection the Customer shall give notice as soon as is reasonably possible, but within 72 hours at the latest. All applications for refunds are to be notified to in the first instance to Compass Contract Services (UK) Limited, Rivermead, Oxford Road, Denham, Uxbrdige, UB9 4BF. Tel: 0845 602 8900.
   
2. Compass will use best endeavours to pay refunds on a timely basis provided there is satisfactory submission of all refund details.